Frequently Asked Questions

Additional Information and Payment Policy

Tours Information

Tours Info, Weather & Amenities

  • Tours happen every day with the exception of the 25th of December and the 1st of January.
  • Please try to be at the pickup location at least 15 minutes before the Tour starts.
  • The Tours are fully private experiences,  so stops and adjustments are made whenever you need and according to your own interests.
  • Please be aware that some tours include some short walking stretches, so we kindly advise the use of comfortable clothes and shoes.
  • If you, or someone in your party, have any kind of medical condition, please warn us in advance.
  • Our tour guides are professionals specialised in the areas of tourism and enology, with a deep knowledge of the Douro Valley history and its customs.
  • They are native Portuguese speakers and also extremely fluent in English.
  • In Summer, use light and comfortable clothing in breathable fabrics like cotton, linen or rayon, as the weather can be extremely hot on some occasions. For sun protection we advise on wearing a hat and carry a sun protection cream -Max. Temp. 34°C – 93ºF / Avg. Temp. 27°C – 81ºF / Min. Temp. 15°C – 59ºF.
  • In Winter, use warm and comfortable clothing since the region reaches very low temperatures that time of the year – Min. Temp. 3°C – 37ºF / Avg. Temp. 8°C – 46ºF / Max. Temp. 11°C – 52ºF.
  • If the forecasts predict rainfall, we recommend the use of waterproof clothing and an umbrella.
  • We provide fresh mineral water and crackers throughout the day.
  • A WiFi hotspot is available during the trip.

Transportation

You will be driven by one of our knowledgeable staff members in a private deluxe vehicle, as we aim to provide a safe and pleasant ride as well as enlighten you with all the details and particulars of the beautiful Porto and Douro region.

Payment & Cancellation Policy

Terms, Methods, Cancellation & Refund

In the event that you need to cancel your booking, please notify us as soon as possible.

Please check the following cancellation fees that may apply:

  • More than 30 days in advance: no cancellation fee;
  • 30 to 15 days in advance: 50%  cancellation fee;
  • Less than 15 days or no show: 100% cancellation fee.
  • 50% in advance for booking confirmation;
  • 50% on the day of the tour.
  • PayPal or Credit Card – Visa, MasterCard or American Express – for advance bookings;
  • Cash or Credit Card on the day of the tour.
  • Children under 3: Free;
  • Children from 4 to 13: 50% discount.

Douro River Cruise

This boat tour is a small shared experience with starting point in Pinhão, and is subject to ideal weather conditions and daylight constraints in winter time. On request, for an added fee, we can provide a fully private experience. In case of cancellation, it will be exchanged for another sightseeing activity, like a visit to a local village or a famous Douro viewpoint.

Alternative Pickup Point

If the hotel or accommodation address falls outside the main Porto area or the Douro wine region - around Régua and Pinhão - we may need to charge an extra fee, depending on the exact location.

Feel free to ask us any question