FAQ
Frequently Asked Questions
Additional Information and Payment Policy.
Tours Information
Tours Info, Weather & Amenities
- Our Tours are fully private experiences, so stops and adjustments are made whenever you need and according to your own interests;
- Tours happen every day with the exception of the 25th of December and the 1st of January;
- Please try to be at the pickup location at least 15 minutes before the Tour starts;
- Please be aware that some tours include some short walking stretches, so we kindly advise the use of comfortable clothes and shoes;
- If you, or someone in your party, have any kind of medical condition, please warn us in advance.
- Our tour guides are professionals specialised in the areas of tourism and enology, with a deep knowledge of the Douro Valley history and its customs;
- They are native Portuguese speakers and also extremely fluent in English – they are also fully vaccinated against Covid-19.
- In Summer, use light and comfortable clothing in breathable fabrics like cotton, linen or rayon, as the weather can be extremely hot on some occasions. For sun protection we advise on wearing a hat and carry a sun protection cream -Max. Temp. 34°C – 93ºF / Avg. Temp. 27°C – 81ºF / Min. Temp. 15°C – 59ºF;
- In Winter, use warm and comfortable clothing since the region reaches very low temperatures that time of the year – Min. Temp. 3°C – 37ºF / Avg. Temp. 8°C – 46ºF / Max. Temp. 11°C – 52ºF;
- If the forecasts predict rainfall, we recommend the use of waterproof clothing and an umbrella.
- We provide fresh mineral water throughout the day;
- A WiFi hotspot is available during the trip;
- Hand gel sanitizer and disposable face masks are available on board.
Transportation
You will be driven by one of our knowledgeable staff members in a private deluxe vehicle, as we aim to provide a pleasant ride as well as enlighten you with all the details and particulars of the beautiful Porto and Douro region. We can also guarantee the highest standard of safety and hygiene on board - our vehicles are disinfected daily and sanitized with ozone (O3) using technology from Airthereal.
Payment & Cancellation Policy
Terms, Methods, Cancellation & Refund
- More than 48 hours in advance: no cancellation fee;
- Less than 48 hours or no show: 100% cancellation fee (equivalent to the deposit).
- More than 7 days in advance: no cancellation fee;
- Less than 7 days or no show: 100% cancellation fee (equivalent to the deposit).
- 50% deposit on all our standard experiences, bookable through the website platform – remaining balance due at the end of the tour;
- 25% in advance for bespoke or tailormade experiences – remaining balance due at the end of the experience.
- Stripe, PayPal, Apple Pay, Google Pay or Credit Card – Visa, MasterCard or American Express – for deposit and advance bookings;
- Cash or Credit Card, for the remaining balance, on the day of the tour or the final day of an experience.
- Children under 5: Free;
- Children from 6 to 15: 50% discount.
Douro River Cruise - Shared or Private
This boat tour is a small open air experience with starting point in Pinhão, in a Traditional Rabelo Boat, and is subject to ideal weather conditions and daylight constraints in winter time. The shared version - in a small group - is already included in the "Sightseeing Tour" itinerary. In our other tours, the shared boat tour option is available, as an extra, in the booking process at a cost of €20.00 per person. A fully private boat tour can also be added in the booking process, at a cost of €160.00 total. In case of cancellation, it can be exchanged for another sightseeing activity, like a visit to a local village or a famous Douro viewpoint.
Extra Wine Tasting
You can add an Extra Wine Tasting, at another wine estate, at your discretion and if it complements the itinerary and schedule - this option is available, as an extra, in the booking process at a cost of €45.00 per person. You can also decide on adding this experience on the day of the tour, at the advise of the tour guide.
Wine Shipping
We can provide easy and safe shipping of wine bottles abroad, with all the logistics demanded by customs included, so it can be delivered directly to your door.
Alternative Pickup Point
If the hotel or accommodation address falls outside the main Porto area or the Douro wine region - around Régua and Pinhão - we may need to charge an extra fee, depending on the exact location.
Clean & Safe
Establishment and services complying with health measures in Portugal. Our standards are in accordance with the recommendations of DGS (Nacional Health Authority) and Tourism of Portugal organization.
COVID-19 | Measures implemented in Portugal
Portuguese government has been taking all necessary public health measures to protect the entire population as well as our visitors - Visit Portugal.